Kalitec’s Product Warranty Graphic Products, Structures And Accessories
Kalitec guarantees the quality and performance of its products under the following conditions:
Limited warranty by Kalitec
Post & Accessories
25-Year warranty for perforation due to corrosion on hot-galvanized parts.
1-Year warranty for any material or production defects.
10-Year warranty for the loss of more than 80% of the original gloss of a 3m high-intensity prismatic film.
7-Year warranty for the loss of more than 50% of the original gloss of 3m engineer and diamond films.
5-Year warranty for any material or production defects of 3m opaque graphic film.
5-Year warranty for the excessive discoloration of polyester powder paint due to uv rays.
3-Year warranty on peeling.
5-Year warranty for the excessive discoloration of prints due to uv rays.
10-Year warranty on excessive discoloration or any other type of damage that reduces the expected service life.
Kalitec guarantees that its products conform to technical specifications and quality standards. In the event that a product becomes defective during the warranty period, kalitec will repair or replace that product at no charge, with equal or better quality components. Kalitec can also compensate the customer in proportion to the duration of the warranty of the prematurely defective product. For example, a post that’s been perforated by rust after 20 years will be repaired, replaced or compensated for 20% (5 years of a total guarantee of 25 years) of its initial value. The customer must first notify Kalitec, who will explain the procedure for returning a defective product. The customer will bear the costs and responsibilities related to the transportation of the product and will ensure that the packaging adequately protects the product.
Exclusions: excluded from the warranty are kalitec products that have been subjected to abuse, altered, repaired, improperly installed, moved from site to site, subject to unusual physical constraints such as accidents, vandalism, collisions, abnormal operations or usage, major or natural disasters, excessive environmental conditions, improper storage or protection or inconsistencies with recognized engineering practices or industry standards. Also excluded are products that have been damaged by corrosive chemicals, aggressive or incompatible solvents, surges, atmospheric discharges, floods, pests, earthquakes, extraordinary weather conditions, actions by third parties or for any other reasons besides normal operating conditions and which extend beyond the control of kalitec. We do not guarantee that our printed graphics will match your graphic files colors except where proof is provided and approved by the customer.
Warranty on electronic products
Limited warranty by Kalitec
3-Year Warranty on Kali-Flash unit manufactured by Kalitec starting from the date of delivery of the product.
2-Year Warranty on all new products manufactured by Kalitec starting from the date of delivery of the product.
1-Year Warranty on original batteries supplied with Kalitec electronic equipment.
2-Month Warranty on labour and transport to the site when the product was installed by Kalitec .
Kalitec guarantees that its products are compliant with current technical specifications and quality standards. In the event of a defective product during the warranty period, Kalitec will repair or replace the product at no cost, with equal or better quality components. The customer must first inform Kalitec who will then explain the procedure to follow for the return of the defective product. The client will bear the costs and responsibilities associated with transporting the product to Kalitec as well as the packaging used to protect the product during shipment. Replaced or replaced product will be returned to the customer free of charge. The customer packaging will also be re-used, if deemed adequate, to return the product upon repair. If not, adequate packing will be used and billed to the client.
Exclusions: Excluded from the warranty are Kalitec products that have been subjected to abuse, altered, repaired, improperly installed, moved from site to site, undergone unusual physical constraints such as accidents, vandalism, collisions, abnormal use or operation, major force, natural disasters, extreme environmental conditions, inadequate storage or protection, or contrary to engineering practices or recognized industrial standards. Also excluded are products that have been damaged by corrosive chemicals, aggressive or incompatible solvents, surges, atmospheric discharges, floods, pests, earthquakes, extraordinary climatic conditions, actions by third-parties or other reasons outside normal operating conditions and beyond Kalitec ’s control. The warranty on batteries does not cover uncharged batteries that can be recharged or returned to working condition, batteries left uncharged at more than 50% or left uncharged without being recharged as well as replacement batteries provided during the warranty period. If Kalitec determines that the warranty is not applicable, then, the product will be returned to the customer at his own expense and testing charges may be applicable.